MB
Memolene B
1 reviews | Active since May 2015
21 Dec 2020, 17:14
Unsatisfactory call centre
On monday the 14th of December I called they promised me an email with my request on the morning of the 15th of december. Today is the 21st of december I tried calling and was put on hold for almost 45min I hung up and called back same thing I once again hung up and called back same thing happened I hung up and still dont have any answers to my questions.
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Alexander Forbes Financial Services's replyOfficial
22 Dec 2020, 14:02Dear Memolene At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services
Alexander Forbes Financial Services's reply22 Dec 2020, 14:02
Official
Dear Memolene At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services