Unresolved Claim !

I feel like at this stage, I am always complaining about Aforbes. I called in last week to ask them to cancel a claim which was made last year December, which is still showing as active on my profile as I wish to submit a new claim - their system is not letting me submit a new claim whilst the old one is still active. Now tell me, why is a claim from December 2024, still showing as active? One would think that this would be automatically cancel once paid out - but no. When I called in last week, they said it would take about 24 - 48 hours to clear - this claim STILL has not been cleared and or closed! So I thus cannot proceed to submit my claim - this is poor customer service.