AS
Angel S
1 reviews | Active since Aug 2019
07 Sept 2023, 13:18
Unprofessional service. *********** Staff.
I've never felt so ill treated and small. I submitted my withdrawal claim last year in August/September and to date nothing has been processed. Not sure if it's because my investment is not the millions they are used to. Been calling everyday since July 2023 and still no one knows what is going on. They all have the same line "I will escalate." yet nothing is being escalated. Maybe I'm being neglected because I'm black I don't know. A withdrawal from a provident fund takes between 4-6 weeks. Mine has taken more than a year. They don't seem to care at all at Aforbes. I guess they have more important clients to service than lil me.
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
07 Sept 2023, 14:13Dear Angel At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply07 Sept 2023, 14:13
Official
Dear Angel At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
AS
Angel S's updateReviewer Update
15 Sept 2023, 10:00How misleading are you guys? I've been in contacting everyday with you contact centre and everyone told me that everything is in order and payment is being made. Now when it's the final day you guys don't even inform me that it has been declined because of my surname. SO if I hadn't called I would have waited and left the country not knowing. You guys told me in August that my surname was captured incorrectly and requested a copy of my ID and bank statement. I sent this to your admin box and to ***. Received confirmation that all is order. I'm leaving the country Sunday. I've been saying this for the past month now. Just let me know if you guys don't want to pay me my money. This is just pure unprofessionalism and honestly non compliant. You already disinvested my fund. Received my tax directive. Now you just want my money to lie in your bank account with growth from a fund. Is that not ***** in way? I'm truly upset and close to reporting this to the ombudsman.
AS
Angel S's update15 Sept 2023, 10:00
Reviewer Update
How misleading are you guys? I've been in contacting everyday with you contact centre and everyone told me that everything is in order and payment is being made. Now when it's the final day you guys don't even inform me that it has been declined because of my surname. SO if I hadn't called I would have waited and left the country not knowing. You guys told me in August that my surname was captured incorrectly and requested a copy of my ID and bank statement. I sent this to your admin box and to ***. Received confirmation that all is order. I'm leaving the country Sunday. I've been saying this for the past month now. Just let me know if you guys don't want to pay me my money. This is just pure unprofessionalism and honestly non compliant. You already disinvested my fund. Received my tax directive. Now you just want my money to lie in your bank account with growth from a fund. Is that not ***** in way? I'm truly upset and close to reporting this to the ombudsman.