MZ
Mvelo Z
1 reviews | Active since Jun 2018
01 Feb 2023, 10:55
Unprofessional Service
The service we get from this company is **** to be honest. I made a claim from my provident fund because i left my former employer(Royal HaskoningDHV). They asked for bank statement, ID copy which i did provide. When i called today i am told they will send through to backroom staff yet last week when i called i was told the very same thing. Your service is disgusting
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Alexander Forbes Financial Services's replyOfficial
01 Feb 2023, 11:55Dear Mvelo,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply01 Feb 2023, 11:55
Official
Dear Mvelo,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations