LA
LEVERN A
1 reviews | Active since Oct 2024
02 Oct 2024, 15:07
Unprofessional & Poor Customer Services
I am writing to express my extreme frustration and disappointment with the handling of my claim. It has now been 17 working days, and there has been no movement on the AF Connect tracking system. I have repeatedly called and emailed all documents you requested, yet there has been no resolution. Your services have been incredibly unprofessional, and I am deeply dissatisfied.
I am in urgent need of this money, and I demand that my claim be processed and paid by the 20th working day, which is the 4th of October. I even logged a complain with you. Your service is pathetic.
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Alexander Forbes Financial Services's replyOfficial
02 Oct 2024, 16:17Dear Laverne
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply02 Oct 2024, 16:17
Official
Dear Laverne
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations