Unprofessional Organization!!

It has now been five months since we submitted all the required documents for my late father’s unclaimed benefit. Despite providing every document requested, we have received no assistance or progress from your team.

Your customer care agent previously confirmed that all documents were received and in order, and assured us that the payout would be finalised by month-end. Month-end passed and no payment was made. When we followed up again, we were suddenly told that no documents were received, which directly contradicts the earlier confirmation.

The tracing company, who has been assisting us throughout this process, has also sent multiple emails trying to resolve this matter, yet we have still received no meaningful response or assistance. This ongoing lack of communication and accountability is unacceptable.

The level of unprofessionalism, delays, and inconsistent information we have experienced reflects extremely poorly on the organisation. We are simply trying to finalise a matter related to our late father, and the lack of support during such a sensitive time is deeply disappointing.

I am requesting the following urgently:

Written confirmation of the current status of this claim.

Clear confirmation of which documents you have on record.

A specific and final timeline for the payout.

The name and contact details of the manager or department head responsible for resolving this matter.

If this issue is not resolved promptly, we will have no choice but to escalate it to the relevant industry regulators and ombudsman, as this delay is unjustifiable.

We expect a response within 48 hours!!