CC
Charles C
1 reviews | Active since Oct 2024
09 Oct 2024, 13:57
Unprofessional / Disgusting Service and Unfair treatment of
I have been trying to get feedback on my claim, where no one responds to my requests, and todate I still dont have any feedback. This has been escalated x2 the administrators ( that is according to the last Agent who assisted me), and still nothing. Was suppose to have received feedback yesterday, nothing. They also say they respond within 12 hours, Not True. They say can wtsap, if you do, you get a message that says wtsap service Temporarily discontinued, yet they still refer customers to wtsap. They also say to use AFconnect, where the Authentication does not work. Numerous email sent, No Response on that. Sent a complaint, ToDate, No feedback from their complaints dept. The ombudsman is Next
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Replies (4)0
Replies (4)
Alexander Forbes Financial Services's replyOfficial
11 Oct 2024, 09:30Dear Charles,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply11 Oct 2024, 09:30
Official
Dear Charles,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
CC
Charles C's updateReviewer Update
15 Oct 2024, 08:30Update: So last week I was assisted again by a different Agent, who actually got me info, for the first time. He also confirmed unexplained delays and confirmed that the administrators are yet to obtain TAX Directive from SARS, only now, almost two months later. Nonetheless, I followed up this morning and was once again assisted by a different agent. She told me an id validation was done on the date of receipt of claim, 19/08/2024, which failed. I was not advised, even if according to the system, communications were sent to me, which is a lie because the only response I received was a reply to my follow-up on a benefit statement they needed to issue to myself, obo SARS.
I have asked the agent to get one of the the managers, who are apparently in a meeting, go call me. Will see if this happens
I have asked the agent to get one of the the managers, who are apparently in a meeting, go call me. Will see if this happens
CC
Charles C's update15 Oct 2024, 08:30
Reviewer Update
Update: So last week I was assisted again by a different Agent, who actually got me info, for the first time. He also confirmed unexplained delays and confirmed that the administrators are yet to obtain TAX Directive from SARS, only now, almost two months later. Nonetheless, I followed up this morning and was once again assisted by a different agent. She told me an id validation was done on the date of receipt of claim, 19/08/2024, which failed. I was not advised, even if according to the system, communications were sent to me, which is a lie because the only response I received was a reply to my follow-up on a benefit statement they needed to issue to myself, obo SARS.
I have asked the agent to get one of the the managers, who are apparently in a meeting, go call me. Will see if this happens
I have asked the agent to get one of the the managers, who are apparently in a meeting, go call me. Will see if this happens
CC
Charles C's updateReviewer Update
15 Oct 2024, 08:31So AlexForbes response on their clients being important, it's BS.
CC
Charles C's update15 Oct 2024, 08:31
Reviewer Update
So AlexForbes response on their clients being important, it's BS.
CC
Charles C's updateReviewer Update
15 Oct 2024, 08:56Dear Charles
Thank you for contacting the Alexander Forbes. Upon receipt of your completed withdrawal notification forms and provided your last contribution has been allocated on our side then the claim should take between 4 and 6 weeks to be finalized provided that no queries arise. With that being said kindly note that we only received your last contribution on the 10th of September. Kindly be advised that your funds were disinvested from the market on the 14th of October. Claim should take between 4 and 6 weeks to be finalized provided that no queries arise.
Should you have any further queries, please do not hesitate to contact us either on ***or at *** Kind Regards
******Nothing of this sort was told to me on the call- So now they want me to wait another month
Thank you for contacting the Alexander Forbes. Upon receipt of your completed withdrawal notification forms and provided your last contribution has been allocated on our side then the claim should take between 4 and 6 weeks to be finalized provided that no queries arise. With that being said kindly note that we only received your last contribution on the 10th of September. Kindly be advised that your funds were disinvested from the market on the 14th of October. Claim should take between 4 and 6 weeks to be finalized provided that no queries arise.
Should you have any further queries, please do not hesitate to contact us either on ***or at *** Kind Regards
******Nothing of this sort was told to me on the call- So now they want me to wait another month
CC
Charles C's update15 Oct 2024, 08:56
Reviewer Update
Dear Charles
Thank you for contacting the Alexander Forbes. Upon receipt of your completed withdrawal notification forms and provided your last contribution has been allocated on our side then the claim should take between 4 and 6 weeks to be finalized provided that no queries arise. With that being said kindly note that we only received your last contribution on the 10th of September. Kindly be advised that your funds were disinvested from the market on the 14th of October. Claim should take between 4 and 6 weeks to be finalized provided that no queries arise.
Should you have any further queries, please do not hesitate to contact us either on ***or at *** Kind Regards
******Nothing of this sort was told to me on the call- So now they want me to wait another month
Thank you for contacting the Alexander Forbes. Upon receipt of your completed withdrawal notification forms and provided your last contribution has been allocated on our side then the claim should take between 4 and 6 weeks to be finalized provided that no queries arise. With that being said kindly note that we only received your last contribution on the 10th of September. Kindly be advised that your funds were disinvested from the market on the 14th of October. Claim should take between 4 and 6 weeks to be finalized provided that no queries arise.
Should you have any further queries, please do not hesitate to contact us either on ***or at *** Kind Regards
******Nothing of this sort was told to me on the call- So now they want me to wait another month