SS
Sydney S
1 reviews | Active since Aug 2019
21 Jan 2024, 08:37
Unprofessional consultants
My former company submitted my claim on the 14 December 2023. I never get any communication with you since then until I got message on the 8 Jan confirming receipt my claim. It's been a month since my claim was submitted and when you do follow up, you told that they are still in the process of resolving my request. Previously I had similar experience with Alexander Forbes where you have to contact them on daily basis.
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Alexander Forbes Financial Services's replyOfficial
22 Jan 2024, 08:32Dear Sydney,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply22 Jan 2024, 08:32
Official
Dear Sydney,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations