Unprofesional & lies

I'm writing this with an angry heart and disappointments from Alexander Forbes. I just reached a point where I can't any more. My Family is suffering because of the lies and unprofessionalism. Worse you don't even care.

On the 14th of August it was my last day at work and all my Alexander Forbes documents were submitted on the 17th of August. Then on the 8th of September I received an SMS from your company saying within 4 weeks I'll receive my money. Before the 8th of October I called to check if everything was as communicated as I've made arrangements to pay my things on the 10th October. During that phone call I was told lies and that's when all the lies began.

First lie. I was told my claim was submitted on the 1st of October cause they were waiting for my last payment which was a lie cause my last payment was on the 24th August. So september who was going to pay because my last day at work was the 14th of August. But I thought okay maybe there was some misunderstanding or something so I was told my money will be paid within 7 to 14 working days which was another lie (second lie).

Second lie. As usual I called just before the 14th working day to check if this time they are really going to pay as I've moved my payment arrangements to the 20th. During that call I explain everything to the consultant and he shocks me with another lie. He tells me he sees I'm not going to be paid my money in time but to speed up the process he's going to submit an emergency payout which is going to take 3 to 5 working days (third lie).

Third lie. So today It's the 4th working day and I called to check up on the third lie. You will not believe but to cut the long story short I was told I have to wait another 7 to 14 working days that's when I lost it and cut the call before I started swearing hence this email which I'm going to share.

I always thought some people were inpatient but Alexander Forbes really know how to mess with people's lives. I've never been so mad in my life. Worse part they don't even call you back after telling you to hold and their phones cut you off because you the desperate client you have to call again and go through the whole process explaining to the other consultant what's happening only for them to also lie to you again.

Today is the 22nd Of October I'll keep you updated.