Unprocessed Provident fund Claim

my previous employer is using Alex Forbes for our Provident fund on the 6th of August 2024 I received a notification from Alex Forbes confirming that they have received my claim since then there was no communication from them. On the 27th of September I phoned them doing a follow up and the agent who was assisting confirmed that they were waiting for a Tax Directive and normally it takes 48hours. Yesterday on the 02nd of October I have yet called them, and I had to wait for 30 minutes on the line eventually one of their consultants that I spoke with informed me that there was no feedback or no progress at all she cannot see if the TAX Directive was app**** for now a totally different information than the last I got. She then took my contact details promising to call me back before end of business day which she never did.

I called them again today the 03rd Of October to wait to speak to a consultant which that also took 30 minutes and I explained to the consultant reason for my call she then put me on hold to check what was going on and I was on hold for 10 minutes only to get the call dropped and I had to call again which is so unprofessional and draining only to be told that the Tax Directive has not been app**** for it is still pending and I must wait yet another 48 working hours only to be told that no it is still pending again.

For a big financial company to be so unprofessional it is irritating, and they keep on saying there is a WhatsApp number that you can use but when you use that number only to get a response that the number had to be closed due to high traffic and their AF connect is also not working so poor from such a big company. Someone must just do their respective Job and attend to my claim as this has been going on from July already and at first, they even got my last working date incorrect, and I had to be the one also trying to get that fixed so pathetic.