Unprocessed Claim (Retirement Fund)

I am Diana Hendricks and resigned from my company at the end of February 2022.I have been in contact with Alex Forbes since June 2022 via telephone and e mails and still no response and it's now almost 6 months later . I phoned and send e mails on numerous occasions and even went to one of their offices in Durban and only promises was made.I phoned and hold on for 8 to 18 minutes and spoke to Lefa and Nomvula Xhosa and still no response. My insurance company told me that Zakeyah Coli is the person handling the claim.Alex Forbes service delivery is very poor and i am very dissatisfied and dissappointed in their conduct as such a huge establishment.Further to the above my personal stuff is falling behind and incurring interest which they will not refund. I am sure that the fund must be drawing interest on their side of which they benefits.I am really disgusted by this behavior and think their service delivery is pathetic. I sent an e mail last week Tuesday stating that i will report them on Hellopeter but to no avail.Not one person contacted me with regards to my claim.Yet they quick to know on how you rate their agents in which i also made mention with regards to their poor service delivery. Sad but true they could not give a dime.