MB
Mario B
1 reviews | Active since Jan 2010
04 Sept 2024, 09:11
Unprepared
You have had MANY MONTHS to prepare for the two pot withdrawal system, yet it is simply impossible to log in and use your system. A standard message saying you are experiencing high volumes was a permanent feature until late last nigh. This morning I managed to log in, but the content of my portfolio and all other services are just saying "Something went wrong, try again later?
This is just PATHETIC SERVICE. You had a long time to prepare for this and you clearly did not care enough to prepare for it in such a way that your customers will at least have a slow, but capable service!!
Calling the Call Centre is also useless. I was online for 08m53s before you just cut me off!!!
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
04 Sept 2024, 09:26Dear Mario,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience
We apologise for any inconvenience this may cause and appreciate your understanding and patience
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply04 Sept 2024, 09:26
Official
Dear Mario,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience
We apologise for any inconvenience this may cause and appreciate your understanding and patience
Kind Regards
Customer Insights and Escalations