Unprecedented Frustration with Alexander Forbes: A 20-Day Ordeal Lacking Constructive Feedback

This has been the most frustrating process of my life. Four weeks have passed without a single piece of constructive feedback. My previous company submitted my claim three weeks after my departure, which was two weeks too late. Additionally, they made errors on the form and failed to include my ID with the claim.

Despite this, eight business days after receiving my claim, Alexander Forbes had not taken any action. When I called to request feedback, I was informed of the aforementioned issues. I promptly sent in my ID as requested, yet five more business days passed without any feedback.

On June 4, I received an email acknowledging the receipt of my ID—11 business days after the claim was initially submitted. Since then, I have been calling multiple times a day without receiving any feedback. On several occasions, I have been told to wait 48 hours for feedback, which is unreasonable. In what situation does it take 48 hours to provide information about the whereabouts of my money?

We are now at 20 business days (four weeks) since the claim was submitted, and there is still no feedback. I am exhausted by consultants promising to escalate the matter and call me back, as none of them have followed through. I have received zero feedback from Alexander Forbes. This process has been the worst experience I have ever had with any financial institution.