NM
Noni M
1 reviews | Active since Dec 2024
10 Dec 2024, 17:47
Unpleasant experience
I instituted a withdrawal claim from my Pension Fund in October and received a claim notification on 19 October 2024. I have not received the payment and every time I follow up via e-mail I get response that they will respond within 3 working days. The last follow up e-mail I sent was on the 4th of December and I still have not received any formal response. I have never been so frustrated.
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Alexander Forbes Financial Services's replyOfficial
11 Dec 2024, 12:05Dear Noni
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Alexander Forbes Financial Services's reply11 Dec 2024, 12:05
Official
Dear Noni
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards