Unpaid mine benefits still not paid!!!

<p>I have been following up on an unpaid mine claim for 2yrs now. I was first contacted in 2014 and i was asked to get all sorts of documentation, after having done all of this i submitted the required details early in 2015, i was not contacted for the whole year, in 2016 i recieved a call from Alexander Forbes informing me that my bank had rejected a payment from then and that i should submit my marriage certificate, i did this and again was not contacted for 3mnths, i started doing serious follows up in December of 2016 and i have been given the run around and finally on the 24th jan 2017 i was told that things were going well and that the payment would be made before the end of that week, the end of the week came and still no payment, I called on the 27th jan 2017 and i was told they would investigate, i called again on the 30th of january 2017 and i was told that the administrator was trying to locate the file, what baffles me is how they are only locating trying to locate the file now if the previous week they had promised to make the payment by the end of that week, i have subsequently logged a complaint with Ref# H2-IB and again im being told that someone will contact me in 2days. Im reall dissapointed in Alex Forbes, for such a big renown FSP they seem to be really sneaky, to many stories that arent adding up and too many people passing the buck, From Tamia to Anele and other names i have forgotten no one has given me concrete information. The numbers i have dialled are ********** 401 and ********** 026 and no help.</p>