EM
Eunice M
1 reviews | Active since Oct 2024
07 Oct 2024, 19:39
Unpaid 2 pot claim 24 working later
This is my 2nd review with the same issue. To say I am frustrated with this company is an understatement. You can't rely on the company not their staff. Today i was promised by a supervisor that I will get a pop for my claim by 12 noon. Guess what, nothing was received when I called to enquire again, the so called supervisor was in a meeting and there was still no movement on my claim. This is rediculous that a company this big fails so terriblly in servicing their clients. The only thing you hear is a lie after the other.. They don't deserve not even 1 star
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Replies (1)Alexander Forbes Financial Services's replyOfficial
10 Oct 2024, 13:26Dear Eunice
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply10 Oct 2024, 13:26
Official
Dear Eunice
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
