TJ
Thurston J
1 reviews | Active since Sept 2014
10 Sept 2024, 10:09
Unorganized Process
I understand the high influx of people applying for the Two-Pot savings withdrawal however how unfair is the process that i app**** 4 days ago and my application is still under review whereas people that app**** 2 days ago have already received a payout.
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Alexander Forbes Financial Services's replyOfficial
10 Sept 2024, 10:23Dear Thurston , At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply10 Sept 2024, 10:23
Official
Dear Thurston , At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations