Unhelpful in assisting with Provident Fund withdrawal

I requested Alexander Forbes to advise me on what is the estimated amount I would receive after withdrawing from the Provident Fund and they have been extremely unhelpful. The call centre takes 10 minutes to answer, emails take 2 weeks to get a response and eventually when they do respond I am advised "only SARS can tell you how much tax" and "Find a financial advisor".

Surely you have a duty to either request a tax directive on behalf of members (who pay you a monthly fee) or if you want to offer sub-par service to members then give them all the information and steps to apply for a tax directive. Poor service throughout my membership with Alexander Forbes. I would not advise using them for any financial service.