ET
Emihle T
1 reviews | Active since Jun 2021
23 Sept 2024, 10:17
Unhappy with the service
I have since logged my claim on the 7th of September, it has been sitting on payment stage for the past 8 days now, they keep on taking back to Zero days claim, when I call they say It needs to be manually Authorized. I am not happy with their service I haven't received the funds even now.
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Alexander Forbes Financial Services's replyOfficial
23 Sept 2024, 12:00Dear Emihle ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply23 Sept 2024, 12:00
Official
Dear Emihle ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations