Unhappy is not even the word that I am right now- Feedback

There is no alignment whatsoever in your company. It took 2 weeks to get feedback as to why my payment rejected. This only after I emailed the complaints department. The feedback was given 31st January. I sent through the document requested before 9 am the next day. I had to send another email asking if the document was received and no response was given. I called in to ask, was transferred to the lady dealing with my complaint and she told me she is still within her SLA she will respond in die time. Guess what? Within 4 business days is today. I sent an email past 10 to ask what is happening, past 12 still no response. I called in just to be told the only feedback they see is the request for the document with my married surname so and they cannot confirm whether or not the administrator received my document. So whose job was it to send my details to process my payment? Then next best thing the details are probably not received, delaying my payment another 4 weeks??? Cz it's basically going to 4 weeks now since I was informed about payment rejecting. I was told to follow up after 24 hours. What the heck must I do to get the assistance needed?!? To have my payment processed! I refuse to wait 24 hours or 48 hours. I will be posting on all social networks that you guys are on, about the run around you give your clients!