Unhappy investor

Oooh wow have never seen an investment company that does not value its clients like Alex Forbes, their service is poor and the administrators don’t mind putting down the phone in your ear…I made a retirement withdrawal which was partly paid, they didn’t bother to let me know that that was a part payment, fine… had an emergency and claimed from my two port system as I had to move from Jhb to EC and needed the money for logistics claimed in May and it’s now June 24th and still no money received, I have made follow up calls that were unfruitful and spoke to administrators that were *********** one of them even hung up on me (Sivuyile). No assistance has been offered to me by AF and I was told to wait another month for the funds to be released how fair can this be