Unhappy customer:Declined Tax Directive

My previous employer submitted a request for withdrawal of funds. On friday i received an email advising me that the tax directive request was submitted to SARS then today i received feedback from from Alexander Forbes saying that the tax directive was declined and that i should contact SARS, which I did. When I called SARS they advised me that Alexander Forbes submitted a duplicate request for the directive. Im very unhappy with this and to make matters worse the email from Alexander Forbes doesn't state the reason why the directive was declined by SARS. I honestly wasnt expecting such from a well known Company. I need this matter resolved as soon as possible :( Claim reference number #***