BJ
Busisiwe J
1 reviews | Active since May 2016
07 Nov 2025, 10:46
Unhappy Customer
I have been waiting for my pension fund withdrawal to be finalized and cleared since August 2025. We are in November 2025 now and nothing has been done! No communication whatsoever! Even worse, I received an sms in September 2025 to say this will be completed in 4 weeks, look at me now! I’m the one who has to chase after such a “well trusted” institution like AF! When I call I am told their personnel is in training and I must call during specific times, only to be given the same feedback over & over again!
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Replies (2)BJ
Busisiwe J's updateReviewer Update
07 Nov 2025, 10:48Just to add, my process was started and the cancelled with no reason! Must I guess and make up my mind of why this was the case since they didn’t bother contacting me?
BJ
Busisiwe J's update07 Nov 2025, 10:48
Reviewer Update
Just to add, my process was started and the cancelled with no reason! Must I guess and make up my mind of why this was the case since they didn’t bother contacting me?
Alexander Forbes Financial Services's replyOfficial
07 Nov 2025, 11:55Dear Busisiwe,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint. We will investigate your complaint and provide feedback on the contact details provided. Regards Alexforbes Customer Experience
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint. We will investigate your complaint and provide feedback on the contact details provided. Regards Alexforbes Customer Experience
Alexander Forbes Financial Services's reply07 Nov 2025, 11:55
Official
Dear Busisiwe,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint. We will investigate your complaint and provide feedback on the contact details provided. Regards Alexforbes Customer Experience
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint. We will investigate your complaint and provide feedback on the contact details provided. Regards Alexforbes Customer Experience