TM
Thato M
1 reviews | Active since Jul 2014
19 Feb 2024, 19:11
Unhappy customer 😑
Its been over 6 weeks since I have waited for my claim and everything was timeously with SARS, the hold up has been with AF 🤷♂️ you seriously put people's lives in jeopardy with your lack of emergency, what is wrong with you?
We have bills to settle and interest is compounding up, truly this is not fair.
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Alexander Forbes Financial Services's replyOfficial
20 Feb 2024, 08:08Dear Thato , At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply20 Feb 2024, 08:08
Official
Dear Thato , At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations