Unhappy customer!

I resigned from my ex employee in February and I have requested for my provident and pension fund to be moved to preservation fund. Till this day I haven't received any communication to advise if transfer happened or not. When I call to follow up I am being told the transfer is in progress. The next thing I was called by a lady at AF telling me the preservation fund account closed in December and asked if she can refer me to independent FSP. I am getting worried now because it seems like my money is not safe with AF, and at least have the decency to call me and update me on the progress. I logged into my app to try get statements, I can't see my provident fund in my portfolio. What is happening? Can I get an explanation because I am sick and tired of this back and forth.