Unhappy client

It's been many month thats I been struggling to claim my provident fund from Alexander Forbes,I have sent my documents several times and even emailed to ask if all my documents is in order,spend several times on thr phone with a diffrent consultant assuring me my documents was received and gave me a timescale for funds to be avail another month went by,I then decided to go into the offices in cape town at the boulavard spoke to Anwar stemmet he took in my documents checked it and said he will send it off to thr administrators,I asked him personally is their anything I still need to do,he said no but if their is he will contact me,another month went by and I emailed Anwar he rep**** saying he will check with administrators never got back to be I decided to email him again after a week no reply,eventually I received an email from a diffrent person by the name youshaa osman saying that ahe has taken over my claim and notice that their is a section that needs to be completed from my ex employer,oh well did Anwar not see this before instead he said my documents is all in order,I then reached oit to my ex employer they advised that the request for them to complete the section need to come from Alexander Forbes themselves. I'm so frustrated,I don't know what to do anymore..Alexander Forbes service is really appauling.