Unhappy client

I would like to say how disgusted I am, in this service, my husband updated his beneficiary forms but old beneficiaries are still been considered, why do we update these details if past forms are still part of the assessment, when it's time to pay families out yourll always have terms and conditions. We take these things knowing when we leave this earth our families will be taken care of, we don't miss payments, and pay these things for years. Whenever it's time to pay you'll want to look at this and that. We waiting almost 2 moths bow for an outcome and still nothing.