SS
Sydney S
1 reviews | Active since Sept 2015
25 Oct 2024, 17:39
Unhappy client
I am not happy with Alexander Forbes with regards to Two pots system that was introduced on the 1st of September 2024.I process my claim on the 6th of September 2024 update nothing is happening and no communicate, according to Alex Forbes they say 21 days turn around time to complete the claim process but nothing is happening, all of my colleagues they claimed after me, all of them they got their money, question what is wrong with my claim and why they don't communicate to me. Unhappy client
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Alexander Forbes Financial Services's replyOfficial
28 Oct 2024, 08:18Dear Sydney ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply28 Oct 2024, 08:18
Official
Dear Sydney ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations