UNHAPPY AND FRUSTRATED BEYOND WORDS

Item: Alexander Forbes Financial Services
Rating: 1
Author: Bernadine O

Extremely Unhappy With the Service

I am extremely unhappy with the service I have received. My claim was registered on 22 September 2025, and the tax application was completed. The claim has been stuck on “Payment” for more than two weeks.

When I phoned in last week, I was told that once there is a Payment Date, the funds should be paid within 2 days. I was also promised that I would receive the money by no later than 13 November 2025.

On Monday, the Payment Date showed 10 November. Yesterday it suddenly changed to 12 November. Today is 14 November — still no payment.

Every time you phone, you get a different story, and there seems to be no consistency or accountability. Do the people working there actually know what they are doing? This level of service is completely unacceptable.

Helpful (0)

Replies (2)

Alexander Forbes Financial Services's replyOfficial

14 Nov 2025, 13:52

Dear Bernadine,

At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.

We hereby acknowledge receipt of your complaint.

We will investigate your complaint and provide feedback on the contact details provided.

Regards

Alexforbes Customer Experience

Alexander Forbes Financial Services's reply14 Nov 2025, 13:52

Official

Dear Bernadine,

At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.

We hereby acknowledge receipt of your complaint.

We will investigate your complaint and provide feedback on the contact details provided.

Regards

Alexforbes Customer Experience

Bernadine O's updateReviewer Update

14 Nov 2025, 14:19

Thank you for the standard automated response, but it does not address my issue at all. It’s the same copy-and-paste reply sent to every other complaint on this platform, and it gives me zero confidence that anyone is actually looking into my matter.

To make things worse, I just checked again, and the payment date has changed yet AGAIN — now showing 14 November. This constant shifting of dates without any explanation is unacceptable.

At this point, I am honestly wondering: Am I EVER going to be assisted?
I’ve been waiting since 22 September 2025, I keep getting different stories every time I call, and no one seems able to give a straight answer or resolve anything.

I expect an actual update, not another automated reply. My patience is running out.

Bernadine O's update14 Nov 2025, 14:19

Reviewer Update

To make things worse, I just checked again, and the payment date has changed yet AGAIN — now showing 14 November. This constant shifting of dates without any explanation is unacceptable.

I expect an actual update, not another automated reply. My patience is running out.