SP
Santana P
1 reviews | Active since Oct 2017
06 Mar 2026, 09:05
Unfinished work and inconvenience
I did a two pot withdrawal June 2025. I am unable to draw 2026 because it still shows that claim pending. It’s so unprofessional! Why has 2025 claim not been concluded so as not to disrupt 2026s payment. It’s shocking to say the least and on social media I see I’m not the only one. Please rectify my account!
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
06 Mar 2026, 10:19Dear Santana
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint. We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply06 Mar 2026, 10:19
Official
Dear Santana
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint. We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
SP
Santana P's updateReviewer Update
09 Mar 2026, 10:30So after being told Last week Monday to give them 48hrs. I got another email on the 8th to give another 48 hrs.... When i log into my app there is now no money - its all gone and some ******* of checking in 2 days time. I am so disappointed in the way i am being treated. I think this is prolonged because they are feeding off everyone generously. i have seen some comments and im very worried. and mine is a tiny pinch.
SP
Santana P's update09 Mar 2026, 10:30
Reviewer Update
So after being told Last week Monday to give them 48hrs. I got another email on the 8th to give another 48 hrs.... When i log into my app there is now no money - its all gone and some ******* of checking in 2 days time. I am so disappointed in the way i am being treated. I think this is prolonged because they are feeding off everyone generously. i have seen some comments and im very worried. and mine is a tiny pinch.