TM
Themba M
1 reviews | Active since Dec 2019
20 Nov 2023, 06:29
Underwhelming Service
I’ve lost all my patience with Alexander Forbes. I am barely surviving now!!! I’m really close to selling my personal belongings just so that I can get a simple meal because I cannot afford anything. My claim has already reached its 6weeks turnaround time, and yet, I’m still gonna have to wait longer. I’m still gonna wait for another month end to pass by where I cannot pay my bills and feed my loved ones? The waiting and guessing game is too tiring now!
Alexander Forbes!! Could you please hurry up with my claim!
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
20 Nov 2023, 08:21Dear Themba,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply20 Nov 2023, 08:21
Official
Dear Themba,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
TM
Themba M's updateReviewer Update
20 Nov 2023, 08:30I’m still waiting for feedback!
TM
Themba M's update20 Nov 2023, 08:30
Reviewer Update
I’m still waiting for feedback!
TM
Themba M's updateReviewer Update
20 Nov 2023, 09:50An hour later and there’s still no feedback! Guys I’m really sick and tired of being clueless. Can someone explain to me why the process is taking this long?
TM
Themba M's update20 Nov 2023, 09:50
Reviewer Update
An hour later and there’s still no feedback! Guys I’m really sick and tired of being clueless. Can someone explain to me why the process is taking this long?