EP
Eliane P
1 reviews | Active since Mar 2023
04 Mar 2023, 06:51
Unclaimed pension funds
I have been waiting for feedback on an unclaimed pension fund document for 3 weeks now totally unacceptable. This matter has been going on since last year October. Phone the consultant Oliver Hlubi never answers his phone, emailed him on Friday email bounced back saying his not on the system, probably resigned, phone the company land line we wait forever for your call to be answered. Appalling to say the least
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Alexander Forbes Financial Services's replyOfficial
06 Mar 2023, 08:26Dear Ms Pinheiro,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply06 Mar 2023, 08:26
Official
Dear Ms Pinheiro,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations