AN
Andile N
1 reviews | Active since Dec 2025
18 Dec 2025, 17:15
Unclaimed pension funds
I have been trying to make a claim for my late brother since the 05th of December 2025, I am being frustrated by the admin as I submit documents and being asked for the same information over again. It seems the system is not in sync, and emails take long to be responded to, except for the holidays and weekends. I give exception and understand the delays thereof. Can someone help me please.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
19 Dec 2025, 08:17Dear Andile,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply19 Dec 2025, 08:17
Official
Dear Andile,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
AN
Andile N's updateReviewer Update
19 Dec 2025, 08:17I actually started this claim on the 30th of November, not on the 05th as I have stipulated above. But I am still waiting for a positive feedback, I hope someone responsive will take my claim seriously.
AN
Andile N's update19 Dec 2025, 08:17
Reviewer Update
I actually started this claim on the 30th of November, not on the 05th as I have stipulated above. But I am still waiting for a positive feedback, I hope someone responsive will take my claim seriously.