Unclaimed funds a month and still no feedback

I have being struggling for a month to get my unclaimed funds processed and paid into my account. I have to always call in and never get positive feedback. I cannot be waiting for a month for my transaction to be processed. I am always told i will receive a message and from that date i should wait 6-8 weeks for my fund however its being a month to date and still no SMS. I was requested to urgently provide all my documents ASAP however still no ETA on when i can receive my funds. You never have a department or individual dealing with your application every time you call in you have to start the process again. It has now passed a month still no indication if this is resolved very poor service.