Unclaimed Benefits still not paid - submitted Jun

I submitted my documents for the Bidvest Unclaimed Benefits to the tracing company on the 17th of June 2015. I phone Alexander Forbes to follow-up on this and they received my documents in July 2015 and said that the monies will be paid at the end of August 2015. I phoned in August 2015 to confirm that everything is on track and was told that it will only be paid on the 15th of September 2015. Number dailed: ***<br> <br> Today is the 15th and no monies have been received, this after phoning and following up on several occasions to confirm that they have all the necessary documentation and that everything is on track.<br> <br> I was told, after holding for 10 minutes at 8h30 today that it has been escalated and that someone will phone me with feedback on this. It is now 9h45 and no phone call as yet.<br> <br> It's not about the money, but about the principal of bad service.<br> <br> This is not to mention the bad service or rather No service received from the General Alexander call centre ***. I phoned them on 3 previous occasions where I had to hold for more than 10 miniutes, listening to holding music with no one answering to assist..<br> <br> Frustrated!