TM
Tshediso M
1 reviews | Active since Apr 2023
16 Apr 2023, 03:02
Unclaimed benefits
I have waiting for 3 months for my unclaimed benefits fund money, I have called the call center couple of times, they said the my claim is with Trustees for investigation what are they investigating because it's my money I worked for it am still waiting they don't even communicate with me with regards to my claim, I have requested a benefit statement from them they have not send it. I really appreciate they can send me benefit statement and pay my claim I am really starting to get frustrated as I need this money urgently
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Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
17 Apr 2023, 08:12Dear Tshediso
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply17 Apr 2023, 08:12
Official
Dear Tshediso
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
TM
Tshediso M's updateReviewer Update
18 Apr 2023, 13:55So there goes Alexander Forbes sending me a generic responds, rather to process my claim or have a decency to call me and tell what is a challenge with my claim, so I must beg Alexander Forbes to give me what is rightfully belongs to me.
The shocking thing is the response from Alexander Forbes that the will give me feedback between 6 and 8 weeks where as the claim has been sent on the 16 January 2023, so clearly Alexander Forbes does not take their clients serious, I have requested them to email me a benefit statement they have not I spoken 2 call center agents to requesting a statement even now benefit statement dololo but a generic respond from them.
This is not a response that I was expecting from a big company like Alexander Forbes so I am not happy with your turnaround and response that you gave me I don't mind to write everyday about on this platform.
The shocking thing is the response from Alexander Forbes that the will give me feedback between 6 and 8 weeks where as the claim has been sent on the 16 January 2023, so clearly Alexander Forbes does not take their clients serious, I have requested them to email me a benefit statement they have not I spoken 2 call center agents to requesting a statement even now benefit statement dololo but a generic respond from them.
This is not a response that I was expecting from a big company like Alexander Forbes so I am not happy with your turnaround and response that you gave me I don't mind to write everyday about on this platform.
TM
Tshediso M's update18 Apr 2023, 13:55
Reviewer Update
So there goes Alexander Forbes sending me a generic responds, rather to process my claim or have a decency to call me and tell what is a challenge with my claim, so I must beg Alexander Forbes to give me what is rightfully belongs to me.
The shocking thing is the response from Alexander Forbes that the will give me feedback between 6 and 8 weeks where as the claim has been sent on the 16 January 2023, so clearly Alexander Forbes does not take their clients serious, I have requested them to email me a benefit statement they have not I spoken 2 call center agents to requesting a statement even now benefit statement dololo but a generic respond from them.
This is not a response that I was expecting from a big company like Alexander Forbes so I am not happy with your turnaround and response that you gave me I don't mind to write everyday about on this platform.
The shocking thing is the response from Alexander Forbes that the will give me feedback between 6 and 8 weeks where as the claim has been sent on the 16 January 2023, so clearly Alexander Forbes does not take their clients serious, I have requested them to email me a benefit statement they have not I spoken 2 call center agents to requesting a statement even now benefit statement dololo but a generic respond from them.
This is not a response that I was expecting from a big company like Alexander Forbes so I am not happy with your turnaround and response that you gave me I don't mind to write everyday about on this platform.
Alexander Forbes Financial Services's replyOfficial
19 Apr 2023, 08:09Dear Tshediso
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply19 Apr 2023, 08:09
Official
Dear Tshediso
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations