1 reviews | Active since Jun 2017

26 Jun 2017, 14:25

Unattended query

<p>I received a call from a company called ICTS, which claimed to represent Alexander Forbes in tracing of unclaimed funds within this organisation. They requested that I complete documents which were subsequently emailed to me. This info has been send back in May already and to date I've never received any feedback from Alexander forbes despite numerous emails that have been send to the companies help desk on their Internet website as contact via their contact centre ********** doesn't seem to have responded to the messages that I've left for them to contact me. The query reference no is M ********** 3</p>

0
Replies (3)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply26 Jun 2017, 14:44
Official

Thank you for bringing this matter to our attention.

We apologise for the service you've experienced.

We will be in contact with you via the details provided for further info to investigate this matter.

Kind Regards

Bengy Marais

's update01 Aug 2017, 10:02
Reviewer Update

Good day,

I'm doing a follow up regarding this query just to confirm that it will be finalised as indicated by yourselves in the 1st or 2nd week of August. Kindly confirm if this is still the case.

I thank you.

's update20 Sept 2017, 12:31
Reviewer Update
It's been approximately 11 weeks to the day since Alexander Forbes readily offered to assist with regards to this query and to date nothing short of vague, empty promises have been received. Would I trust this company to look after my financial needs definitely not.