PB
Paul B
1 reviews | Active since Jan 2023
25 Oct 2023, 09:29
Unacceptable service from Alexander Forbes
After emailing my request for assistance on 13 October and waiting for 3 days for a response and getting none I called the the company. The consultant promised to attend to the matter. I had to call several times again with a promise that my request has been sent to the back office and will receive feedback within 48 hours. After 48 hours I called the company again on 25 October only to be notified that my request was sent to the wrong email adress and that I have to wait another 48 hours. This is unacceptable service.
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Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
25 Oct 2023, 10:04Dear Paul
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply25 Oct 2023, 10:04
Official
Dear Paul
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
PB
Paul B's updateReviewer Update
25 Oct 2023, 10:15Good day,
Thank you for your response.
When can I expect feedback?
It has been 9 days since my first request for assistance. I cannot wait another 48 hours.
Kind regards
Paul
Thank you for your response.
When can I expect feedback?
It has been 9 days since my first request for assistance. I cannot wait another 48 hours.
Kind regards
Paul
PB
Paul B's update25 Oct 2023, 10:15
Reviewer Update
Good day,
Thank you for your response.
When can I expect feedback?
It has been 9 days since my first request for assistance. I cannot wait another 48 hours.
Kind regards
Paul
Thank you for your response.
When can I expect feedback?
It has been 9 days since my first request for assistance. I cannot wait another 48 hours.
Kind regards
Paul
PB
Paul B's updateReviewer Update
26 Oct 2023, 14:19Good day,
Can you please provide me with feedback on Complaint Reference Number: CCCC-7210.
Can you please provide me with feedback on Complaint Reference Number: CCCC-7210.
PB
Paul B's update26 Oct 2023, 14:19
Reviewer Update
Good day,
Can you please provide me with feedback on Complaint Reference Number: CCCC-7210.
Can you please provide me with feedback on Complaint Reference Number: CCCC-7210.