Unacceptable Service, Broken Promises and Endless Delays — Alexforbes Is Failing Their Clients

submitted my withdrawal claim to Alexforbes on 8 June 2025. Despite multiple follow-ups on 10 July, 20 July, 18 August, 1 September, and 19 September, there has been no resolution. On 9 September 2025, I was informed that my claim would be finalised by the end of that week; however, this did not occur. On 23 September 2025, I was again assured of feedback within 2–3 working days, but no communication has been received since.

This prolonged delay is not only frustrating but also legally questionable. According to the Pension Funds Act of 1956, pension funds are required to process claims “as soon as reasonably possible” and to keep members informed about the progress of their claims. The Act also mandates that funds must act with due diligence and within a reasonable time frame to avoid prejudicing members.

The continuous lack of communication and failure to meet promised deadlines suggest a disregard for these legal obligations. I am lodging this complaint to bring attention to the seriousness of this matter and to seek an urgent resolution.

I expect immediate action to finalise my claim and a clear explanation for the undue delays experienced.