Unacceptable service

To think that Alexander Forbes charges their members the highest admin fee of R600 compared to others that charge R250 and this is the service we get. I tried 3 days to use the online system AF Connect without success. The system is inadequate and ineffective. Alex Forbes knew about this change for many months now and should have been prepared for this. I submitted 2 emails but received no response. I phoned twice, held the line for almost an hour just to be told you have to use the system but the system is not working. This is unacceptable. According to media statements Alex Forbes indicated that pay out will take approximately 20 days. Compared to other companies this is not aligned to standard industry practice, unacceptable. Can a representative from Alex Forbes contact me and assist with my claim.