Unacceptable Payment & Transfer Timelines of a Provident Fund

My Reference number of my claim is ***.

I just got confirmation via email that tax direction was successful and payment will be made in 5 – 10 working days. To give you context, I app**** for this withdrawal and transfer in the beginning of November, this is completely unacceptable that this payment take so long. I have been pushing this transaction for weeks, its been a back and fourth so actually there is no time for business as usual at the moment its now going for 3months for a fund withdrawal that had not complications.

I have not been called to indicate what delayed in this transaction. When Alexforbes consultant notified me that they could not get ahold of the receiving fund, I made contact with Liberty and escalated the matter that we needed the recognition. This matter would have still been pending. I believe Alexandra Forbes has been dragging their feet on this matter Almost 3months to process this is unacceptable.

Your timelines are 6 – 8 weeks you have now exceeded this and its Its unacceptable.