LR
Louis R
1 reviews | Active since Jul 2020
27 Jul 2020, 11:05
Unacceptable pathetic service
Alexander Forbes have not supp**** me with an IRP5 for pension payments for the year ended Feb 2020. They are not answering any of their phones. E-Mails send remained unanswered. Unable to complete my tax return due to their pathetic service.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
27 Jul 2020, 11:52Dear Louis
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service . Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Mpho Mohlabi
Mpho Mohlabi
Alexander Forbes Financial Services's reply27 Jul 2020, 11:52
Official
Dear Louis
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service . Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Mpho Mohlabi
Mpho Mohlabi
LR
Louis R's updateReviewer Update
27 Jul 2020, 16:00I have now received the required document. So sad that one has to resort to Hello Peter to get a response to e-mails and unanswered telephone calls.
LR
Louis R's update27 Jul 2020, 16:00
Reviewer Update
I have now received the required document. So sad that one has to resort to Hello Peter to get a response to e-mails and unanswered telephone calls.