Unacceptable Delays and Contradictory Communication Regarding My Claim

I am extremely dissatisfied and frustrated with the manner in which my claim has been handled by Alexander Forbes. The continuous delays, conflicting information, and lack of accountability are not only unprofessional but also completely unacceptable.

On Friday, 24 May, around 16:00, I was informed by Xolane that my claim would be paid by today, Friday, 30 May. However, on Wednesday, I was told by another consultant, Thando, that the claim was being rejected due to a missing attachment—despite the fact that no document was missing. Later the same day, Immaculate assured me that all documents had been received and that everything was in order.

To my surprise and dismay, yesterday (30 May), I was contacted by Keitumetsi, who stated that payment could not be made due to a “tax cancellation” issue—yet another conflicting explanation and unjustifiable delay.

This ongoing inconsistency and poor communication point to serious internal inefficiencies and a complete lack of coordination within Alexander Forbes. I am deeply disappointed in how my claim has been handled. The repeated delays, shifting explanations, and unkept promises have caused significant inconvenience and financial strain.

I no longer accept apologies or empty assurances. I demand the following: 1. That my claim be processed and paid by close of business Monday, 02 June 2. A clear, written explanation outlining the reasons behind the delays and conflicting information. 3. A formal apology from a senior representative acknowledging the poor service I have received.

If this matter is not resolved today, I will escalate the issue to the relevant regulatory authorities.

I expect immediate feedback and action. Enough is enough.

Claim number crm:***