Unacceptable Delay in Pension Withdrawal – Claim ***8

My last working day was 15 January 2026. My employer submitted my withdrawal claim on 15 January 2026 and paid my final contribution on 31 January 2026. My claim number is ***8 (which I only received yesterday, despite the claim supposedly being in process for weeks). What is deeply concerning is that my claim was only properly registered on 27 February 2026 and only after persistent phone calls, multiple emails, and escalation to the complaints department. This level of effort should not be required from a member simply to have a pension claim registered correctly. As of 28 February 2026, my claim has still not been disinvested. I am now being told to wait an additional 6–8 weeks for finalisation. This means I am expected to wait potentially three months for funds that are legally mine. This is unacceptable for Alexander Forbes, a pension fund administrator entrusted with safeguarding and processing members’ retirement savings. The lack of urgency, ownership, and accountability in this matter reflects serious administrative failure. Throughout this process, I have received conflicting information from consultants, including Collen and Mandisa. No one has taken responsibility for this claim. I also requested the name of the administrator handling my case and was refused that information. That lack of transparency is alarming. The continued delay is causing financial prejudice and unnecessary hardship. I require immediate prioritisation of this claim, written confirmation of the disinvestment date, and a firm payment timeline. If this matter is not resolved urgently, I will escalate it formally to the Pension Funds Adjudicator and the Financial Sector Conduct Authority for investigation into the handling of this claim. I expect immediate prioritisation.