UNACCEPTABLE

I am very disappointed in the processes of Alexander Forbes with regards to their pay-outs on provident funds. My claim had been submitted on the 7th of June already but when I phoned on 4 July 2019 to confirm what the pay-out date would be and why I haven't received an sms to say that it is in the process I received very troubling news. I had been told that my claim form had not been sent by my employer and that the claim has not been processed yet. Phoned the employer that forwarded the email to me that confirms that they did infact send the claim form through and received a response from Alexander Forbes when sent. I phoned Alexander Forbes to inform them about the email/claim form sent and then only they advised me that the person appointed to that employer had resigned and no one was assigned to those clients. How do they expect those clients to be assisted??

After many emails and phone calls I was informed that they then only found the claim form on 8 July and was going to load the claim. I asked them to please inform me when it has been loaded and by when my funds will be disinvested and available. I feel it is very unfair and unacceptable for me to wait another 4 - 6 weeks for it was not my or the employers fault that no one actioned those claims. I am still awaiting them to phone or email me back with the date of my payout. It will be VERY UNACCEPTABLE and ********* for me to be effected by them not actioning their claims. I am looking for feedback from them as I WILL NOT WAIT ANOTHER 4-6 WEEKS because someone didn't do their job!!