UNACCAPTABLE SERVICE RECEIVED AND SLOW PROVIDENT FUND CLAIM PROCESS

<p>I am not only aggravated by also a bit frustrated with alexander forbes and the service I have been receiving</p> <p> </p> <p>I received an sms on Friday informing me my tax number was invalid</p> <p> </p> <p>So I went to sars on Monday and received my tax certificate as well as my tax number</p> <p> </p> <p>I called alexander forbes on Monday to give them my tax number only for them to send me an sms again yesterday informing me of and invalid tax number yet again</p> <p> </p> <p>I called sars this morning and they informed me alexander forbes submitted a tax directive application which was declined on the 08th however they did not send through another one since I called on Monday</p> <p> </p> <p>So can someone make me understand how I can be sent an sms saying my tax number is incorrect where the tax application has not been sent to them since the 08th of December</p> <p> </p> <p>This is unacceptable service from a big organisation like alexander forbes and your call centre agents do not take a clients query serious</p> <p> </p> <p> </p> <p>I would appreciate this matter to resolved and be taken seriously and urgently.</p> <p> </p> <p>Your feedback will be appreciated by me today</p> <p> </p> <p>My id. Number is ********** 325083</p> <p> </p> <p>My cellphone number is : ********** 343</p> <p> </p> <p>My valid tax number: ********** 150</p> <p> </p> <p> </p>