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Thembinkosi M

1 reviews | Active since Sept 2019

10 Aug 2024, 16:03

Unable to update details online

I have a be problem with Alexandra Forbes, when I checked my details on their website my banking details are of a person I don't even know. Their have a Capitec account and I don't even have a Capitec account don't even get paid on a Capitec account. When I called and spoke to a consultant sounded unsure about his answers as I asked him how do update my details on their website he just seemed confused and put me on hold and came back and said I will be able to change after the 1st September, So my question is if I didn't check on the website it means it would of stayed the same until when and when I want to update it I can't as your system doesn't allow people to update their system online. PLEASE ASSIST I NEED TO UPDATE MY BANKING DETAIL!!!!!

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Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply12 Aug 2024, 09:26
Official
Dear  Thembinkosi
 
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 
Customer Insights and Escalations 
TM
Thembinkosi M's update15 Aug 2024, 07:40
Reviewer Update
So you guy's are satisfied with just automated respond to your client's that all, No feedback nothing so this Automated massage it's job well done query closed that's it no attempts to assist client's WOW Sanlam is 100% better than you guys they respond and call you the very same day if you have a problem. But it shows how you guy's value your client it's damn sham