JM
James M
1 reviews | Active since Sept 2012
03 May 2019, 14:53
Unable to get feedback/update
I put in my claim on the 21st of February 2019. Not only has it been nearly impossible get through to them, l have been unable to get a clear payout date. I have complained on their website but no one is bothered.
Just today alone l was on hold for more than 18minutes till my Airtime ran out.
I just want my money that’s all.
Helpful (0)
Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
03 May 2019, 14:55Dear JamesMarimo
Thank you for taking the time to advise us of the difficulty that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Thank you for taking the time to advise us of the difficulty that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Alexander Forbes Financial Services's reply03 May 2019, 14:55
Official
Dear JamesMarimo
Thank you for taking the time to advise us of the difficulty that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Thank you for taking the time to advise us of the difficulty that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN