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MOLEBOHENG M
1 reviews | Active since Jun 2019
02 Sept 2024, 12:30
unable to capture the two pots' claim
Two-pot claim
I am disappointed at the lack of preparation from Alexander Forbes, for the size of the institution they are ill-prepared as we are unable to capture the two pots' claim and there is no communication from AF to apologize for this inconvenience
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Alexander Forbes Financial Services's replyOfficial
02 Sept 2024, 12:55Dear Moleboheng ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply02 Sept 2024, 12:55
Official
Dear Moleboheng ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations