RD
RD D
1 reviews | Active since May 2011
03 Sept 2024, 15:17
Unable to access
No access all day to the AF online site!
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
03 Sept 2024, 15:26Dear RD ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply03 Sept 2024, 15:26
Official
Dear RD ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. Alexforbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
RD
RD D's updateReviewer Update
06 Sept 2024, 10:10It is now day 4 of trying and trying and trying to login, still unable to. I have tried a million times over! Same message "apologies for the inconvenience" is not acceptable. AF, you have had months to prepare for this scale of access to the platform. Your "copy and paste" feedback is a pathetic response to clients! Disgusted with the service!!
RD
RD D's update06 Sept 2024, 10:10
Reviewer Update
It is now day 4 of trying and trying and trying to login, still unable to. I have tried a million times over! Same message "apologies for the inconvenience" is not acceptable. AF, you have had months to prepare for this scale of access to the platform. Your "copy and paste" feedback is a pathetic response to clients! Disgusted with the service!!